帮助

Find answers to the most frequently asked questions about momondo, our site and how we work. If your question isn't answered, please reach out to us via the feedback form

How momondo works

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How does momondo work?
How are the results ranked?
What is included in the prices displayed on momondo?
How we work with other companies
How often do prices change?
Do your results list all available results?

Flights

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How do I search for multi-city flights?
Can I search and book in my preferred currency?
The currency is different once I’ve redirected
First, business and premium class tickets
Prices for children and infants
Minors traveling alone
Group bookings
Open return tickets
How does your smiley rating work?
I’m experiencing problems with the supplier’s website
I’m experiencing problems when using momondo
How do I find the best price?

Why does the price sometimes change once I’ve redirected?

Why are the prices in Price Calendar, Anywhere Search and Trip Finder sometimes different than the prices in the search result?
Can you give me a quote?
Why does the price sometimes change when searching for more than one person?
Does momondo use cookies to raise the price?
Why is there a difference in price between the app and website?
What’s included in the prices shown on momondo?

Who should I contact if I have questions about my booking?

Where is my booking confirmation?

Changes, cancellations and refunds
How will I know if my bookings have gone through?
I entered the wrong email address
My booking was canceled
How do I pay for my booking?
My card was charged but I didn’t receive my booking confirmation
I think I have been overcharged
Can I trust the suppliers on your site?
Baggage
Traveling with pets
Visas, passports and travel documentation

Hotels

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Can I search and book in my preferred currency?
The currency is different once I’ve redirected
I’m experiencing problems when using momondo
I’m experiencing problems with the hotel supplier’s website
How does the Best Price Guarantee work?
How do you sort the hotel prices?
Why does the price sometimes change once I’ve redirected?
Can you give me a quote?
Does momondo use cookies to raise the price?
Why is there a difference in price between the app and website?

Where is my booking confirmation?

How do I pay for my hotel booking?
How do I find the hotel’s contact details?

Cars

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Can I drop the car off at a different location?
How do I book GPS, child seats or other extras?
Who should I contact if I have questions about my car rental booking?
Where is my car rental booking confirmation?
How do I pay for my car rental?

Profile

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What is a momondo profile?
How do I create or remove a Price Alert?
Why can’t I see my bookings made using momondo when logged in to my profile?
How do I edit my personal information?
How did you get my picture on your website/app?
How do I unsubscribe from your newsletters?

What is My Trips?

How do I merge two Trips together?
I’ve saved a flight or hotel result to My Trips, and now I would like to book it … what do I do?

Feedback

If you’d like to send us feedback or have any inquiries regarding the momondo site, please use this feedback form.


关于momondo

momondo的工作方式和免费服务

获得最佳优惠

我们搜索并比较机票、酒店及租车的即时价格,以便用户寻得最低价、最快速及最佳旅游优惠。

100%价格透明

无论搜索多少次,你所看到的价格永远不受历史搜索的影响。我们不会使用Cookie调整或提高价格

免费+独立

我们的服务完全免费 – 不含任何隐藏费用 – 并且得到了弗罗默旅行指南、CNN和纽约时报的认可